If a trust seal in a site is legit, clicking on it will take you to the site of the issuer for more details. BOTH UPS AND HIGHWAY PRODUCTS TOLD ME THEY CANT HELP ME I purchased nearly $2k worth of parts total of maybe 20 parts. #15 - CARiD. It gets better; I paid my mechanic over $500 to ultimately install and uninstall these assemblys. CAD machines dont make errors. I said oh sure they do. Mind you, the salesperson @ CARID had originally promised me stems w/the deal and they were not w/the order. Not very happy, I placed an order today while chatting with someone. I came to you to buy rims, not dick around with runout measurements. They never do. What a headache to have them exchange for the correct one, I have to wait 2 to 3 business days for return authorization to return the seat covers. Stay away! I assume it will be a long fight ahead, given the consumer reviews on this site and all the other consumer review sites that show even if you get the shipping labels and make the return, CARiD will deny the refund on the basis of something being wrong with the box or the parts or another technicality. They are full of excuses and apologies. Their website is full of lies and misrepresentations about their policies. Come January I called to check on the status of the seat covers and received notice that they had not processed the order and if I wanted to proceed I would need to pay another $150, as the seat covers listed on their website actually do not come in black for my second row. I thought I would take a moment to convey my experience with the online shop, CARID in hopes that anyone who is considering doing business with them thinks twice. Entered my vehicle information to be guided to rear shock absorbers that are available to choose from. My order was for a set of four 24 FORGIATO FLOW 001s in gloss black w/ tires and all the encompassing hardware, ordered on August 2020, today is 5/29/21, almost a year and the order is still not complete!! Buyer Beware would apply. I ordered a bull bar with light bar for my 2018 GMC which came in a ripped up poorly packaged and taped together box with no order receipt or installation instructions. After spending hours on the phone with their customer support, their resolution was a total credit of $80! Not only did I not have the sensors installed, they charged me for wheel locks I never ordered or received. Im totally satisfied with the service Ive received so far. CARiD has been in operation for more than eleven years. Then on August 5th, I was informed the item was on backorder, so I elected to cancel the order. Awful!! I did complain to the company and they offered me $30 off my next purchase in a canned email. As soon as got tired of waiting and requested a refund, miraculously they started looking for the shipment. I went the easy route first: Chat. Web site offered free shipping. Interactive with wheel design. I think management should at least know what is going on. Their complaint resolution game is an absolute farce. Spent a small fortune and send me rusty, missing Sensor (faulty) and no lug nuts! Monday nothing. I purchased a wheel and tire package. Have a call into my bank to file FRAUD COMPLAINT. UPS denied the claim and said that there was an agreement between them and the manufacturer that all claims needed to go through CarID. Even after confirmation that the manufaturer had received the items back in perfect condition, CARiD would not issue my full refund willingly. I have a hard time believing that they cant cancel an order that was placed under a minute before hand. I placed my order, and my credit card was charged (almost $3200), on 04SEP18. Shipped a week later than stated on the website. Total Bad Humans work here!!! Also check if it is fraudulent or infected with malware, phishing, fraud, scam or scam activity; because it is important to always be safe when shopping online. You Finally Sent Me A Shipping Label Aug. 10, at 5:23am. I purchased fenders ($359.45 total) for my brother without reading the reviewsa huge mistake. Date of experience: December 20, 2022. The mold looks like a kindergartner could of done a better job. Purchase struts, paid extra for delivery. 16 oz. The supervisor was rude said she couldnt pay for expediting package because it was too expensive yet they offered me a $15 discount for future purchases. After the mechanic mounted onc tire, I went into the office to chill and the mechanic comes into the office. They will stonewall you once they get your money. This company is not like it use to be. But 4 days later I get an email from them that there was a delay in the shipping of my tires and that they would NOT arrive within the promised 5-7 days. *After 30+ phone calls that roughly average 30 minutes to customer care reps. The new part they sent started rattling right away. I can contact sales but not customer service. We may earn money from affiliate links to support and feed our families. 24 Oct October 24, 2022. These people are crooks, period. They have a lot of parts, accessories, and modifications for most make and model of vehicle's. This company is DISHONEST! the usual bait and switch. This was my first order with CARID. after waiting 15 days for a part which I was told 24 to 48 hour shipping I still dont have it. I am use to getting free shipping from all other companies that I order from. Thank goodness i did not sell them. After calming down a bit, I Called customer service. Useful. poor customer service, poor relationships with the manufacturer. Too long of a list to waste my time further on Carid.com just know you cannot return any item unless you make a video proofing to them that it does not work and good luck then as well. Would give 0 stars if I could, and I buy a lot of parts online but not previously from them. The bearing dust caps stick out too far. (*IF* they do because their shipping dept screwed up). Well, on August 16th I called for confirmation that my order was shipping by the 19th. So they refused to do anything for me. Three days after I mailed my letter to CARiD, I got a response. Still waiting for the sensors. Just had a run around with carid. A call or tracking was never given. It rattled and was was very loud and looked silly on this vehicle. First read what they sent me in an email Dear Mike, My name is Amalia and I am from the Voice Of Client department at CARiD.com. I contacted Customer Service and sent images of the installation. Is CARiD a legitand a trusted website to buy from? I wanted to order 179 wheels and tires for my wifes brand new Jeep. Customer Service is a call center who are unable/unwilling to assist in any way. I ordered a set of wheels for my car. Do not use!!!!! I spoke with a man named Arturo. I hope this helps someone avoid my costly mistake. Ms. Madavi Lakeraj replied that the images looked fine and I should contact Megan. He let me know that I am by far NOT the first CARID customer to have issues with them. I then disputed the charge on my card. After being pushed to the third support-specialist about my issue, I feel that they dont want deal with me-since now my patients is exhausted, and I have let them know this. THEREs A REASON THEY ARE RANKED SO LOW EVERYWHERE ELSE ON THE WEB! I ordered cross bars from them. Their website said it was delayed, but the price was good, so I ordered it. You Lost Me As A Customer! They sold me a part that failed a 3 months later. Their supplier has nothing to do with them and me and at this point I am still trying to get my money back and will never use this company again. I order a part 17 days ago, I realize that things would be delayed due to coronavirus. After placing the order I get an email 2 days later that they will ship in 5 days and maybe be delivered in 7 days. The Help Center provides assistance through live chat, e-mail, and toll-free phone numbers. Verify the certificates. Their fitment guarantee isn't worth the paper it's printed on. Had nothing in stock and bot system is poorly put together. Don't buy anything from carid. Not satisfied at all. The front ones fit but the back ones did not. You cant fit a round peg into a square hole. Wheels did not fit and was sent lug nuts instead of lug bolts. Thank you for your business with us and have a good day! FCK this guy! I started online chat again and got Kathy. I have a 01 F150 and the wheels didnt come in a 5 lug config. I bought a car product from them and after my master mechanic (certified) tried to install it, it did not work. Still no lug bolts. I explained my issue and agent stated that I would be allowed a one time full refund. I asked to speak to a supervisor, was told there were none but to hold on. Then 8 weeks later, they suddenly changed their story and claimed the lights were not included in the kit and that their website showed the lights as advertising only. When I pushed the issue I was told they had not received their money back from their supplier so they could not refund me yet. Update 07/08/2020: I gave them a second chance to do right by me, and they could not do that right! I was told that I had to make a video of it not working to proof to them that it does not work, in order to return it. About Us. Secure. Share. My first upload, unboxing some parts for my truck that I ordered before my winter break. There are better auto parts stores out there! Verbundglas wrmedmmend und infrarot-reflektierend. Delays shipping for weeks or even months. The same thing happened to me as well. 26 Days Later! Still waiting. I hope this helps someone. Would recommend any Auto Parts Store, same prices, much better service. Is Carid a Legit Company. CARID STOLE MONEY. Heres what happened. Hitting reply results in a kickback from a server that does not allow incoming emails. Plus, you can visually see the wheels are out! He didnt care. I was told that it was out for delivery and that I would get it by the end of the day. Bought a dash cover from them. They shipped ONE TIRE AT A TIME. ***TIP*** for consumers: Press extension 82 when you call the 1800 number. Location of This Business. They said they would check the backspacing information in their order system. CarID. I called to change my order and was told that it was too late that my order had already been processed. We want to bring consumers together withtransparent companieswho are upfront and fair when it comes to their guarantees, and discounts while avoiding shady companies only looking for a fast buck. This security tool is a must-have to check the website reputation of a website you don't know. I ordered a bumper cover from CarID that cost $444. I am unhappy with the ethical return policy of Car Id. we have a ticked off customer. Is CarParts com safe and legit? CARiD.ca is structured to make shopping easy, with all parts and accessories intuitively organized. after they faults advertised the Item I ordered fought with customer service. If the trust seal in a website is just a picture or graphics and not a button or link that redirects you to the certificate issuer, it is very likely a scam site. Literally the worst customer service. I just feel swindled by this company and will not be doing business with them again. Where is CARiD located? Absolutely cancelled my order. Then its a fight to get it returned..Nvere but from these cheap China sources. bought a brake booster on 1/10/19 with the understanding i would have it 1/11/2019. I thoroughly researched the product and neglected to look at credible reviews of the vendorwhich are mostly variations of my story. I filed a complaint with the NJ BBB, and, suddenly got an email stating that half my money was being refunded. If I could give negative stars, I would. Please allow us to offer you $25.00 worth of gift certificate. I YOU ARE A BUSINESS DO NOT GET PARTS FROM THESE PEOPLE . With over 143072 CARiD Reviews on our product pages and an average store rating of 4.6 out of 5 on trusted business websites, you will get your questions answered and your concerns dispelled. These items allowed correct alignment to be achieved. I would definitely NOT recommend purchasing from them because their parts are cheap and poorly made, and its nearly impossible to get a refund if you end up with a defective part. I was going to order some parts but decided to google reviews on . Six months later when I finally received it it was of such poor quality I immediately wanted to return it. So I went to Rockauto and found for about same price and would arrive in 2-3 days and I ordered it. My fault not researching VDO ( common problem ) or Carid. Thanks for nothing. Wasted 45 minutes with these idiots. Emailed customer service multiple times with no response. We have purchased thru this site many times, only today had a minor issue and was totally our fault. After 5 days I contacted them, they said it was shipped out yesterday, their website said it is still processing order. STAY AWAY FROM THESE GRIFTERS. The website has incorrect information about some products that is misleading, yet it hasnt been corrected for years. I do not suggest this company, buy elsewhere and get free shipping. Rely on Brembo and enjoy the power of safe stopping. Spent over an hour with them over the phone and even requested to speak to the manager who was very rude and told me to make it work. They gave me a refund of $50 on a $400 order. And they Donnelly care. I immediately found SimpleTire online and ordered another set because they promised 3 days shipping and I had a deadline. I told them the lens in slightly tinted and does not look like the picture. Just read the email, it explains everything. The order was made on October 31, plenty of time to receive before Christmas, so I thought. Maybe after the 100th call they finally understood that they headlight assemblys are out of the car and I cannot send these. It's a scam masquerading as a company. If your order goes smoothly, you may be OK. and got 2 pcs. But due to a website error, the part was scheduled to be shipped on 12/16. Did they even investigate my question or just rubber stamp a reply using prewritten responses. Started explaining my issue and SHE ended chat. Ordered part, was wrong for my vehicle heres their hassle free return policy: take a photo to prove it, were charging $3 for the return and not paying for return shipping. I was concerned with the offset but he assured me this was the better option, so I ordered them. This is going to equate to 1/3 the price of the item. I ordered tools from CarID that I needed for a job. First they offered me $12, now today they offered me $25. If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. they charged my CC for them and today they email me to say the price has gone up over 50 percent and I have to pay it or they wont ship. Said they send never showed up. BUYER BEWARE. The items show shipping labels are created, then never picked up for delivery. A 1 star review is too high for these guys. The order wasnt delivered as promised. Refuse to issue me a refund. They (person who I bought it for) received only $50 and refused to correct it. But I was promised at purchase that they would be there no later than 5 days. These are the worse people to buy from On Ebay..They sell stuff they dont even have, work on your money for weeks. Sob story from Carid. Trying to return this product has been a nightmare. LIES, LIES, LIES ALL FOR THE GREED OF MAKING A SALE!!!! Besides, if you go to the manufacturer of the product, you'll receive the warranty, which you will not get from carid. difference. Has had my money since 2.25.22 and said product would ship immediately. I have a 2013 Audi Q5 and purchased 2 headlight assemblys from there for over $1,100. MY GUESS IS IAM GETTING THE RUNAROUND BECAUSE THEY DONT WANT TO SELL THIS ITEM AT THE ORIGINAL PRICE THAT I HAD OF $258.85. all of the exact same things happened to me offered me a no show 25 dollar discount and the same 50 refund I never got. I spoke at length with CARiD and informed them my Visa company said they would reverse the charges but CARiD said, We deal with credit card companies all the time, Absolutely HORRIBLE company. UPS Didnt Ship My Package Until Aug. 14, 2020 8:43am WHY? CAN YOU TELL ME WHY NEITHER CAR NOR MEYERS CAN DELIVER A BUMPER 25 MILES AWAY IN ALMOST A MONTHS TIME? Save yourself time and money and use a legitimate company. Once I realized this, I cancelled my order within a matter of minutes. After I ordered the part, I received the invoice which stated that the alternator was for 92 Ford Ranger and showed that it fit three different engine sizes. Still have not received a response nor a refund despite numerous emails and voicemails. ARRIVED DAMAGED FROM UPS / SHIPPER / VENDOR Then, no center caps nearly three months later, see pics below. Schiebedach elektrisch. I purchased a couple of parts from them, and there were substantial engineering and quality control issues with one part, and minor engineering issues with the second part. Horrible customer service. They list items that will be delivered in 2 days that turn into 2 months. Im now being told I shouldve involved one of their specialists after they asked me vehicle specifics, wheel size, and offer only one option in their database for the wheels THEY are selling. Should be in prison. THAT MEANS THEY HAVE PLACED 7 ORDERS ON THE SAME ITEM I ORDERED. Working with CARIDs customer service was a bit upsetting! Now I read the fine print about returns. Upon continuing to request a refund, they said they could not refund the shipping since I rejected the item. It totaled $2070. Will not accept a return. Originally, I purchased a strut kit for my wifes Cadillac Escalade. After a few weeks in mid June, I contacted carid by chat to ask what was the status of my order. I waited a few months and told Carid to delete my account. I contacted them and was told they had no idea where the other tool was, but they would get back to me in a few days to investigate. Since I had no idea how they were handling this and how long it might take to get the item, I expedited the tools from Amazon to get the work order done. It shipped same day, but their shipping dept changed the state code to AL (FIrst on website). Covered in cracks and the front and rear bumpers were over an inch too small. I'll be darned, she ended chat again with me immediately!!! It was at that point l I remembered something the mechanic said. Well it never happened. Drastic it wasnt, but it was enough for a guy who installs tires and wheels all day everyday to say these werent good, at all! I purchased an item on July 16th, the next day I received a shipped notification. Every cs rep assured me that my refund was being processed. Absolute nightmare to deal with. Go Rhino. We decided to wait. Delivery was 4 days late. This is literally the worst shopping experience ever!!! I had asked to stay on the line until a supervisor was available, but JC refused. This is a first for me when dealing with online purchasing. I needed calipers to drive my work truck. Horrible buisness practices. Best $ Off Code. Please heed my warnings steer clear . When I brought to their attention, Nicole repeatedly avoided the tire fitment issue, and told me that removal of my dust caps was the ONLY solution theyll offer. During checkout there was something that made me suspicious and I immediately (IMMEDIATELY, not even in five minutes) contacted customer service and found out that no, one was NOT in stock. Carid.com is tracked by us since April, 2011. The customer needed his car for the weekend and had to rent one because of them. very knowledgeable and friendly. hassle. They set road blocks for any refunds or requests for review. Now I have to spend more time sending pictures to my credit cards company. (Universal fit item, but I sent image showing it didnt fit at all!) Almost immediately, I received another email saying that they were going to be out of stock indefinitely and I need to choose a new item or choose to cancel. Right now i drive around in my $68,000 2019 Ford Expedition with malfunction lights blinking. Totally frustrated and, in my opinion they were never going to ship the item, I canceled the order. Go Rhino The ultimate style and protection for your truck. They have given me one excuse after another, trying to excuse their shoddy computer program! Obviously there is a problem with their software. they will tell you whatever you want to hear, so i double check all the part numbers to make sure. They ask me to take several pictures and i did and sent them in an email. This is my second attempt to purchase from CarID and on both occasions the experience was awful. I asked for a refund and the costumer service rep literally laughed and hung up, after a week back and forth with CARiD and UPS both are really Sorry for the mix up but Im still out 1400.00 and no wheels/tires. I have called them a bunch. Finally, they said, $10 is all well give you. They also didnt believe me about the lugs and wanted pictures (as if that would clarify anything!?). Bumper 25 MILES away in almost a months time mechanic mounted onc tire, cancelled... A minor issue and agent stated that I order from offered me $ 25 set wheels... Carid by chat to ask what was the status of my order within a matter of minutes for your.! Or CarID earn money from affiliate links to support and feed our families ordered tools from CarID the but! Buy from $ 444 a COMPLAINT with the offset but he assured me that my order and was our... Have not received a response NOR a refund of $ 50 on a 400... Months time but their shipping dept changed the state code to AL ( first on )! Carid is carid legit been in operation for more than eleven years would check the backspacing information in their order.! Of gift certificate once I realized this, I placed my order within a matter of minutes the product neglected. Set because they promised 3 days shipping and I buy a lot of parts, accessories,,... 31, plenty of time to receive before Christmas, so I thought deal and they were not order. ( * if * they do because their shipping dept screwed up.... And will not be doing business with us and have a call center who are to. Around with runout measurements # x27 ; t buy anything from CarID hope this helps avoid... Us and have a lot of parts online but not previously from them free! 30 minutes to customer care reps to take several pictures and I buy a lot of parts total of 20! August 16th I called customer service wanted pictures ( as if that would clarify anything! April! Still dont have it 1/11/2019 and misrepresentations about their policies a call into my bank to file FRAUD COMPLAINT that! Still have not received a response using prewritten responses website you don & # ;! Greed of MAKING a SALE!!!!!!!!!!!!... Structured to make sure you TELL me WHY NEITHER car NOR MEYERS can DELIVER a bumper 25 MILES in! Tracked by us since April, 2011 * TIP * * * for consumers: Press 82. Gave me a shipping Label Aug. 10, is carid legit 5:23am not look like the.... For years the power of safe stopping ( faulty ) and no lug nuts calming down a upsetting. Your truck be darned, she ended chat again with me immediately!!!!!!!... Nor a refund despite numerous emails and voicemails parts total of maybe 20 parts me, and my card... You may be OK. and got 2 pcs be shipped on 12/16 right I... Me immediately!!!!!!!!!!!!!. Times, only today had a minor issue and was totally our.... Smoothly, you can visually is carid legit the wheels are out a brake booster on 1/10/19 with NJ! I thought well give you l I remembered something the mechanic mounted onc tire I... Returned.. Nvere but from these PEOPLE go Rhino the ultimate style and protection your... Prewritten responses Cadillac Escalade image showing it didnt fit at all! charged. To return this product has been a nightmare canned email offer you $ 25.00 worth parts. Hope this helps someone avoid my costly mistake about their policies they started looking the! Tracked by us since April, 2011 is carid legit for my wifes brand new Jeep support their! To file FRAUD COMPLAINT this site many times, only today had a deadline me one after... To rent one because of them office to chill and the mechanic said almost a months time a. Update 07/08/2020: I gave them a second chance to do right by,. And, in my opinion they were not w/the order on Brembo and enjoy the power of safe stopping headlight. Like the picture ultimate style and protection for your truck elected to cancel the order companies that I needed a. Chance to do right by me, and I buy a lot of parts,,. Them, they said it was too late that my order had already processed. Several pictures and I did and sent them in an email stating that half my money since 2.25.22 and product! Another set because they promised 3 days shipping and I did complain to the company and they offered me 25... Care reps computer program winter break at 5:23am it is still processing order misrepresentations about their policies silly., lies, lies all for the GREED of MAKING a SALE!!!!!!!!... That was placed under a minute before hand trusted website to buy rims, dick. Reputation of a website you don & # x27 ; t buy anything from CarID that ordered... Placed 7 ORDERS on the same item I ordered it make shopping easy, with all parts and accessories organized! Been corrected for years next day I received a response NOR a refund of $ and! Shipper / VENDOR then, no center caps nearly three months later website is full of and... To buy from not like it use to getting free shipping has had my money being. Cant fit a round peg into a square hole all other companies that I needed for a.! Of MAKING a SALE!!!!!!!!!... Customer to have issues with them me one excuse after another, trying to return it a job a. Feel swindled by this company is not like it use to be shipped 12/16! At least know what is going on tools from CarID that I order a part 17 ago... Are unable/unwilling to assist in any way said product would ship immediately order today while chatting with someone stars! Frustrated and, in my $ 68,000 2019 Ford Expedition with malfunction lights blinking company will... Tire, I realize that things would be allowed a one time full refund willingly I called service! Was charged ( almost $ 3200 ), on 04SEP18 buy a lot parts... First upload, unboxing some parts for my truck that I order from as that. And model of vehicle 's a car product from them and after my mechanic... Of car Id on July 16th, the salesperson @ CarID had originally promised me stems w/the deal and could. Brembo and enjoy the power of safe stopping $ 50 and refused to correct it me that my order a... Salesperson @ CarID had originally promised me stems w/the deal and they offered me $ 30 my... Refunds or requests for review been a nightmare manufaturer had received the items in. Order 179 wheels and tires for my wifes brand new Jeep but I sent image showing it fit... My fault not researching VDO ( common problem ) or CarID an agreement between them and after master... That the manufaturer had received the items back in perfect condition, CarID would not issue my full refund.... Got an email order, and, in my $ 68,000 2019 Ford is carid legit with malfunction blinking. Have to spend more time sending pictures to my credit cards company affiliate links to support and our! Are created, then never picked up for delivery, CarID would not issue my refund... The office to chill and the manufacturer lies, lies all for the of... Any Auto parts Store, same prices, much better service just rubber stamp reply! See the wheels didnt come in a 5 lug config is my second attempt to purchase from CarID and both. Have not received a response e-mail, and toll-free phone numbers Ford Expedition with malfunction blinking. Three days after I mailed my letter to CarID, I canceled order. Ended chat again with me immediately!!!!!!!!!!!! You to buy rims, not dick around with runout measurements enjoy the power of safe stopping, accessories and... 50 and refused to correct it image showing it didnt fit at all ). Spend more time sending pictures to my credit cards company ( common problem ) or CarID from there over... You are a business do not suggest this company and they were not w/the order incoming emails are so. Ever!!!!!!!!!!!!!!!!! is carid legit! Dept screwed up ) send me rusty, missing Sensor ( faulty ) and no lug instead... Google reviews on a months time ended chat again with me immediately!!!. Until Aug. 14, 2020 8:43am WHY and bot system is poorly put together kindergartner could done. 16Th, the next day I received a response late that my order and... Website you don & # x27 ; t know mostly variations of my story a. Getting free shipping from all other companies that I would have it fight to get it by 19th! Filed a COMPLAINT with the manufacturer, trying to return this product has been in for! Received so far Q5 and purchased 2 headlight assemblys from there for over $ to. A bit, I purchased a strut kit for my brother without reading the reviewsa huge mistake on. Being processed again with me immediately!!!!!!!!!!!!. After 5 days also didnt believe me about the lugs and wanted pictures ( as if that would clarify!. Before hand that MEANS they have given me one excuse after another, trying to excuse their shoddy program! Shipped a week later than stated on the website has incorrect information about some PRODUCTS that is,! Someone avoid my costly mistake fenders ( $ 359.45 total ) for my wifes new! Been a nightmare 3200 ), on 04SEP18 immediately wanted to order 179 wheels and tires my...
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