Its your fault for not understanding how a new ship operates" etc. Maritza Montiel has served as director since December 2015. :confused: Thank you for the e mail address. Cruisers' Choice Awards! 2022 Royal Caribbean Cruises Ltd. Ships' registry: The Bahamas. Known as a bold and strategic innovator, with a keen ability to identify market opportunities, tap into consumer trends, and motivate entire organizations to effectively execute them with an unwavering commitment to excellence and results, some of her significant accomplishments have included: Lutoff-Perlo has received numerous awards for her groundbreaking contributions to the cruise industry, travel industry, the South Florida business community, gender equality, and diversity and inclusion including an Honorary Doctorate from Nova Southeastern University; Lifetime Achievement Awards from the Cruise Line Industry Association (CLIA) and Women in Travel; induction into the International Hall of Fame by the Maritime Association of the Port of New York and New Jersey; Leadership in Diversity Award from the Committee for Economic Development; and the prestigious The Eleanor Roosevelt Center Val-Kill Medal of Honor, acknowledging individuals whose far-reaching influence has made our world a better place. In 2018, Mr. Reilly became a director of the Union of Concerned Scientists, a non-profit research and communications organization based in Cambridge, MA. Inaugural cruises on the Allure and Oasis were much more impressive events. Prior to that, he served in a variety of roles with Scandinavian Airlines Systems, including as Executive Vice President and Deputy CEO. Roberto Martinoli is Senior Advisor to Royal Caribbean Group President and CEO Jason Liberty. vaccination and testing is required? Words such as anticipate, believe, could, driving, estimate, expect, goal, intend, may, plan, project, seek, should, will, would, considering, and similar expressions are intended to help identify forward-looking statements. Paid for valet parking, had to pay for off site parking, ($30.00) untill boat unloaded. Under Kulovaaras leadership and vision, Royal Caribbean launched the worlds first smart ship,Quantum of the Seas,in 2014. Corporate Guest Relations1050 Caribbean WayMiami, FL 33132, General: (305) 539-6000Customer Service: (800) 398-9819Corporate Guest Relations: (800) 256-6649. City, Tsim Sha Tsui, Hong Kong, (Mon-Fri: 8:00AM-8:00PM / Sat: 10:00AM-4:00PM / Sun: from Columbia University Law School and a B.A. CEO email addresses - E-mails address database lists to find contact details of Chief Executive Officers (CEOs) and Managing Directors - free list - UK - US - Asia - customer services - customer care - boss - top man - top woman - complaints resolver CEO email addresses for UK Companies (R) There really wasn't anything that would differentiate this as being different from any other cruise on this ship. How do I figure out which days I should get my pre-cruise Let us know how we can help Corporate headquarters. Usually you would receive a reply from an assistant in 72 hours (normal business hours, not weekend or holiday). President and CEO. Learn More MICHAEL GOLDNER Maybe not your intention but that's generally what happens here. View Download. To add insult to injury, the television (which had very few channels and did not work as an interactive tool) constantly played RCL's naming ceremony with all the pomp and circumstance that one might see some of on an Inaugural cruise. He also served as Vice President for Caesars Palace Hotel and Casino, one of the worlds largest premium gaming resorts, in Las Vegas. Does anyone have experience with how long it takes to get a reply from the CEO or a representative at RCI? Royal Caribbean Cruises has resolved 21 complaints. President and Chief Executive Officer, *Please see all applicable Terms & Conditions for Promotions, Group Reservations (sailing with 8 or more Catalyzing cultural innovation in the 200-year-old-industry, in 2015, Lutoff-Perlo appointed the first American woman as Captain in the Celebrity fleet and ultimately increased Celebritys percentage of women on the bridge from 3% to 27%, in just five years, exceeding the industry average of 2%. The manner in which the issue was handled impressed us all. She is recognized as the driving force behind transforming and re-defining todays new luxury cruise experience and building demand with unparalleled brand vision and stewardship; award-winning guest service and operational expertise; and an innate ability for building high-performing, culturally-inclusive teams, among others. Royal Caribbean currently operates 26 ships all with names ending in Of The Seas. Copyright 19952022 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. changes to your reservation, you will need to contact them Kulovaara is a naval architect and holds a Master of Science degree in Civil Engineering from the Technical University of Helsinki in Finland. Achieving record employee engagement with a global workforce of more than 20,000 crew members from over 70 different countries sailing to 300 destinations around the world and developing a new, award-winning service culture that resulted in an historic 8-point increase in net promoter scores in just three years. The attack accessed an encrypted portion of technology systems for one of the cruise line's brands and certain data files were downloaded, the company said in a filing with the U.S. Securities and Exchange Commission. He is a member of the board of SteamShip Mutual in London, U.K. Bayley has two children and lives in Miami, Fla. Richard D. Fain serves as Chairman of the Board of Directors of Royal Caribbean Group (NYSE: RCL), which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and Silversea Cruises, as well as TUI Cruises and Hapag-Lloyd Cruises, of which it is a 50% owner. The companys 60 ships carry more than 7.5 million guests a year to ports on all seven continents. Where do I find my cruise reservation documents? directly, as We can't process those changes, unless you booked Jason Liberty is President and Chief Executive Officer for Royal Caribbean Group, which consists of three global cruise brands, Royal Caribbean International, Celebrity Cruises and Silversea Cruises, as well as TUI Cruises andHapag-Lloyd Cruises, of which it is a 50% owner in a joint venture. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. It was a series of disasters and wrote to RCI requesting two email addresses. Caribbean? Bayley began his career with the company in 1981, working in a variety of shipboard and shoreside positions with increasing management responsibility, including that of Vice President of Total Guest Satisfaction, Fleet Operations. Royal Caribbean International. "We will never ask you for your personal information via e-mail," he warned. Royal Caribbean Cruises currently employs approximately 77,000 people. and general questions. Like what you see? Health and safety protocols, guest conduct rules, and regional travel restrictions vary by ship and destination, and are subject to change without notice. I wasn't asking to "bend or break the rules". He is responsible for overseeing the companys financial planning and analysis, corporate strategy, treasury, corporate tax, investor relations, investments, internal audit, accounting and financial reporting. Kulovaara is also the creative force behind Celebrity Cruises five Solstice-class ships, heralded for their stunning and stylish design. Chief Marketing Officer, Royal Caribbean Group. How do I purchase a Royal Caribbean beverage package? Initial Royal Caribbean Cruises complaints should be directed to their team directly. He also served as a director of Reed Elsevier, a publisher, from 1997 to 2003. Examples of these risks, uncertainties and other factors include, but are not limited to the following: the impact of the global incidence and spread of COVID-19, which has led to the temporary suspension of our operations and has had and will continue to have a material adverse impact on our business and results of operations, or other contagious illnesses on economic conditions and the travel industry in general and the financial position and operating results of our Company in particular, such as: the current and potential additional governmental and self-imposed travel restrictions, the current and potential extension of the suspension of cruises and new additional suspensions, guest cancellations; our ability to obtain sufficient financing, capital or revenues to satisfy liquidity needs, capital expenditures, debt repayments and other financing needs; the effectiveness of the actions we have taken to improve and address our liquidity needs; the impact of the economic and geopolitical environment on key aspects of our business, such as the demand for cruises, passenger spending, and operating costs; incidents or adverse publicity concerning our ships, port facilities, land destinations and/or passengers or the cruise vacation industry in general; concerns over safety, health and security of guests and crew; further impairments of our goodwill, long-lived assets, equity investments and notes receivable; an inability to source our crew or our provisions and supplies from certain places; the incurrence of COVID-19 and other contagious diseases on our ships and an increase in concern about the risk of illness on our ships or when traveling to or from our ships, all of which reduces demand; unavailability of ports of call; growing anti-tourism sentiments and environmental concerns; changes in US foreign travel policy; the uncertainties of conducting business internationally and expanding into new markets and new ventures; our ability to recruit, develop and retain high quality personnel; changes in operating and financing costs; our indebtedness, any additional indebtedness we may incur and restrictions in the agreements governing our indebtedness that limit our flexibility in operating our business, including the significant portion of assets that are collateral under these agreements; the impact of foreign currency exchange rates, interest rate and fuel price fluctuations; the settlement of conversions of our convertible notes, if any, in shares of our common stock or a combination of cash and shares of our common stock, which may result in substantial dilution for our existing shareholders; our expectation that we will not declare or pay dividends on our common stock for the near future; vacation industry competition and changes in industry capacity and overcapacity; the risks and costs associated with protecting our systems and maintaining integrity and security of our business information, as well as personal data of our guests, employees and others; the impact of new or changing legislation and regulations or governmental orders on our business; pending or threatened litigation, investigations and enforcement actions; the effects of weather, natural disasters and seasonality on our business; emergency ship repairs, including the related lost revenue; the impact of issues at shipyards, including ship delivery delays, ship cancellations or ship construction cost increases; shipyard unavailability; and the unavailability or cost of air service. Royal Caribbean Group 1050 Caribbean Way Miami, FL 33132-2096. Agree with LMaxwell, within 72 hours. With the growing number of Omicron cases throughout the world, so too have cases increased on cruise ships across the, If cruise fans are looking for an indication that cruises might be resuming, the return of crew members is a good sign., It appears Royal Caribbean will be the next cruise line that will vaccinate its crew members.An email was sent to crew, It appears crew members now have the choice of wearing a face mask or not on cruise ships, From horticulture to high diving, Royal Caribbean Internationals crew members bring their many passions on board the, While Royal Caribbean's Wonder of the Seas is front and center at the moment, there's still other things happening in, Do you know about when you'd like to sail? Youll also connect with other readers who want to make the world a better place. What vaccines are required to travel on a Royal Caribbean What is Royal Caribbean Cruises's LinkedIn? Recommended Posts. What travel documents do I need to board a Royal Caribbean types of tests are accepted? Use this comments board to leave complaints and reviews about Royal Caribbean Cruises. This review was chosen algorithmically as the most valued customer feedback. Members; 5k June 1, 2001; Charlotte, NC Over the weekend we booked with the Serenade for March and I sent my requests in to Special Needs with a copy to Mr. Frau. re-entry testing requirements? I emailed Richard Fain a couple years ago and got a response the same day from him personally. ( 12/28/2017 ). Don't get me wrong. . No matter how minor the issue is in the grand scheme of things - email the CEO! Travel insurance claim denied? Where do I submit the We have paid over $5,000 for these cruises, and On the Tasmania, leg have been allocated a balcony with an obstructed view. He has held a variety of positions within the AWILHELMSEN group of companies since 1995. They sent a courteously worded e-mail to Mr. Bayley and less than 24 hours later received a reply. William K. Reilly has served as a director of the Company since January 1998. Royal Caribbean International. The latest review Harassment on board was posted on Jan 9, 2023. Are there other important requirements to prepare for The choice of ports was poor, Port Canaveral and Nassau. Prior to joining McDonalds, Mr. Thompson served six years as an Electrical Engineer for the Northrop Corporation, where he specialized in power supply design and manufacturing for high technology radar systems. '' etc Celebrity Cruises five Solstice-class ships, heralded for their stunning and stylish design a director of Seas!, ( $ 30.00 ) untill boat unloaded happens here & # x27 ; t get wrong! Important requirements to prepare for the choice of ports was poor, Port and... 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